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The Paradox of Training and Development: Knowledge Management in the Chinese Hospitality Industry Context

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conference contribution
posted on 2023-05-26, 08:33 authored by Wong, TL, Mark WickhamMark Wickham, Hall, L
Research has consistently demonstrated a significant relationship between knowledge management (KM) and competitive advantage. Recently, there has been a call for more empirical research of KM in the hospitality industry in emerging markets such as China. This paper presents an analysis of Marriott and Parkyard Hotels operating in the Chinese market for high quality hotel accommodation with a particular interest in their knowledge management to effectively compete in that context. Key Words: Knowledge Management, Competitive Advantage, Training and Development, Chinese Hospitality Industry

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Publication status

  • Published

Event title

ANZAM

Event Venue

Hobart, Tasmania

Date of Event (Start Date)

2013-12-01

Date of Event (End Date)

2013-12-01

Rights statement

Copyright 2013 ANZAM

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  • Open

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