Understanding and supporting personal information management across multiple platforms

The research described in theis thesis updates and extends Personal Information Management (PIM) scholarship to account for its cross-platform nature. In doing so, it explores the role of the tablet and similar emerging mobile technologies, and makes design recommendations, validated through prototype development and evaluation, for future PIM-tools to support cross-platform and tablet-based PIM. In the past decade, PIM has evolved from an activity that largely takes place in the confines of an office, using paper and a personal computer, to a mobile activity involving multiple platforms, such as smartphones and tablets. PIM relates to the acquisition, organisation, maintenance, and retrieval of information-paper documents, files on computers, tablets, and smartphones-and is a constant source of everyday challenges and roadblocks for many office-based knowledge workers.