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An examination of Marriott's entry into the Chinese hospitality industry: A Brand Equity perspective

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Wong, TL and Wickham, M (2015) An examination of Marriott's entry into the Chinese hospitality industry: A Brand Equity perspective. Tourism Management, 48 (1). pp. 439-454. ISSN 0261-5177

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Abstract

Since the Open-Door Reforms and the “opening” of the Chinese market to foreign firms in the late 1970s,
numerous Western firms have sought to enter and establish their presence as a market leader in their
particular industry. Recently, there has been a call to develop a finer-grained understanding of the
specific organisational factors required for international hotels attempting to leverage their brand(s) into
China. This paper presents an analysis of Marriott's entry into the Chinese hospitality market, with a
particular interest in the resources and capabilities that the company used to effectively manage their
Brand Equity in that context. This paper presents an extended Brand Equity model that incorporates the
six antecedent resources categories (financial capital, internal relationships, internal operating systems
and programs, international brand reputation, human capital and domestic stakeholder relationships
management) and five antecedent capabilities associated with the strategic management of Marriott's
Brand Equity in the Chinese hospitality market.

Item Type: Article
Keywords: Brand Equity Hospitality Marriott Hotels Strategic management China
Journal or Publication Title: Tourism Management
Publisher: Elsevier
Page Range: pp. 439-454
ISSN: 0261-5177
Identification Number - DOI: 10.1016/j.tourman.2014.12.014
Copyright Holders: Elsevier
Copyright Information:

Copyright 2015 Elsevier

Date Deposited: 27 Jan 2015 23:49
Last Modified: 27 Jan 2015 23:49
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