Please Note:

The Library Open Repository will be moving to a new authentication system on the 1st of November.

From this date onwards, account holders will be required to login using their University of Tasmania credentials.
If your current repository username differs from your University username, please email so we can update these details on your behalf.

Due to the change, there will be a short outage of the repository from 9am on the morning of the 1st of November

Library Open Repository

Academic service climate as a source of competitive advantage: leverage for university administrators


Downloads per month over past year

Martin, AJ and Kennedy, B. and Stocks, B. (2006) Academic service climate as a source of competitive advantage: leverage for university administrators. Education Research and Perspectives, 33 (1). pp. 139-160. ISSN 0311-2543

academic_servic...pdf | Download (1MB)


The psychological climate literature examines links between facets if climate, such as service orientation and a range if individual and organisational outcomes including work attitudes and performance. This study investigated the relationship between the service climate if an Australian university and outcomes important to its' key stakeholders. A measure if service climate was developed for use in an academic setting, and the reliability and criterion validity examined. Questionnaire data were collected from 340 staff and 1196 students. Results showed the measure if academic service climate to be internally consistent and strongly associated with employee work attitudes, and student evaluations. Implications for academic administrators are discussed.

Item Type: Article
Journal or Publication Title: Education Research and Perspectives
Page Range: pp. 139-160
ISSN: 0311-2543
Date Deposited: 25 Aug 2008 03:51
Last Modified: 18 Nov 2014 03:48
Item Statistics: View statistics for this item

Actions (login required)

Item Control Page Item Control Page