Subject: 280102 Information Systems Management

Young, JF and Pollard, C and Gregg, P (2007) A Foundation Assessment of the Influence of IT Management Practices on Customer Relationship Management (CRM) in a Large Australian Federal Government Agency. Australasian Journal of information Systems, 15 (1). pp. 77-94. ISSN 1449-8618

Liu, Q and Ridley, G (2005) IT Control in the Australian public sector: an international comparison. In: Proceedings of the Thirteenth European Conference on Information Systems, 26-28 May 2005, Regensburg, Germany.

Marshall, PH and McKay, Judy (2004) Steps Towards Effective IT Governance: Strategic IT Planning, Evaluation and Benefits Management. Australian Journal of Information Systems . ISSN 1449-8618

Holmes, WN (2002) To See Ourselves As Others See Us. Computer, 35 (1). 144, 142-143. ISSN 0018-9162

Kildare, RA and Williams, R and Hartnett, J and Reimann, P Interaction Rules: Their Place in Collaboration Software. In: The Computer Supported Collaborative Learning (CSCL) Conference 2007, 16 July-21 July 2007, Brunswick, New Jersey, USA.

de Salas, KL and Marshall, PH and Young, JF IS Strategy Formulation in a Financial Services Company: The Dual Lens Approach. In: PACS 2007 Pacific Asia Conference on Information Systems, 3-6 July 2007, Auckland, New Zealand.

Lueg, C and Huang, J and Twidale, M Mystery Meat revisited: Spam, Anti-Spam measures and Digital Redlining. Webology, 4 (1). EJ. ISSN 1735-188X

Lueg, C and Martin, S Users Dealing with Spam and Spam Fliters: Some Observations and Recommendations. In: 8th Annual ACM SIGCHI-NZ Conference on Human-Computer Interaction, 2-4 July 2007, Hamilton, New Zealand.