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Shame and Work


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Poulson, C 2000 , 'Shame and Work', in N Ashkanazy and C Hartel and W Zerbe (eds.), Emotions in the workplace: research, theory, and practice , Quorum, Westport, CT, pp. 250-271.

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Shame as an emotion has been under-explored until recently and its role in the workplace unexplored. This paper examines several major theoretical approaches to understanding shame as an emotion and how its effects are triggered in individuals Two cognitive models of shame (Lewis, 1992; Nathanson, 1992) are integrated to provide a base for understanding the shame process with application to the workplace. Based upon conjecture and personal observation, a number of potential shame triggers in the workplace are proposed, and their impact on management is explored. Finally topics for research on shame in the workplace are suggested.

Item Type: Book Section
Authors/Creators:Poulson, C
Keywords: Shame, emotion, workplace, work, organisational psychology
Publisher: Quorum
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