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Heresy or Innovation? Transforming culture and service for impact


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Daly, R and McIntosh, L 2013 , 'Heresy or Innovation? Transforming culture and service for impact', paper presented at the THETA: The Higher Education Technology Agenda 2013, 7-10 April 2013, Hobart, Tasmania.

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Available under University of Tasmania Standard License.


The ERA2010 exercise changed the landscape of research and publication management at the University
of Wollongong (UOW), pushing the research agenda into the spotlight across the University. The Library,
always alert to its value to the University, quickly understood that it could play an integral role in further
supporting researchers through the development of its skill sets and services. The recognised need to rebalance
its services to reflect the broad University goals, particularly the research agenda, resulted in the
major review and realignment in 2011-2012 of the two large divisions in the UOW Library, Resources
and Client Services.
The delivery of an integrated research support and publication management services model at UOW
Library is now becoming established after a period of restructure, process review and rationalisation, and
staff re-skilling. Closer connectivity between the Resources and Client Services Divisions in delivering
these services ensures that stratified elements of the large and complex process of supporting research and
publications are captured and handled effectively.
Restructuring the Client Services and Resources Divisions has enabled the Library to commit resources
and build expertise in delivering specialised services to research staff, thus re-positioning the Library
strategically in this space, and making it an essential piece in the complex research support puzzle.

Item Type: Conference or Workshop Item (Paper)
Authors/Creators:Daly, R and McIntosh, L
Keywords: THETA
Additional Information:

Copyright 2013 THETA: The Higher Education Technology Agenda

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