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The Paradox of Training and Development: Knowledge Management in the Chinese Hospitality Industry Context

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Wong, TL and Wickham, M and Hall, L (2013) The Paradox of Training and Development: Knowledge Management in the Chinese Hospitality Industry Context. In: ANZAM, December 2013, Hobart, Tasmania.

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Abstract

Research has consistently demonstrated a significant relationship between knowledge management
(KM) and competitive advantage. Recently, there has been a call for more empirical research of KM
in the hospitality industry in emerging markets such as China. This paper presents an analysis of
Marriott and Parkyard Hotels operating in the Chinese market for high quality hotel accommodation
with a particular interest in their knowledge management to effectively compete in that context.
Key Words
Knowledge Management, Competitive Advantage, Training and Development, Chinese Hospitality
Industry

Item Type: Conference or Workshop Item (Paper)
Additional Information:

Copyright 2013 ANZAM

Date Deposited: 14 Apr 2014 03:07
Last Modified: 18 Nov 2014 04:59
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