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Issues associated with the relationship between HR and ITS of the DSD


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Siggins, GT 2000 , 'Issues associated with the relationship between HR and ITS of the DSD', Honours thesis, University of Tasmania.

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The effective management of Human Resources (HR) and Information Technology
Services (ITS) is crucial to the success of an organisation. HR and ITS are widely
perceived to be two very distinct and separate entities. Consequently, they often
operate autonomously and in isolation from each other. However, the common
support role that both HR and ITS occupy within an organisation ensures a great deal
of commonalities and overlap in the operations that they perform. Therefore, an
opportunity exists for HR and ITS to enhance their operations by strengthening their
relationship and working together to develop and exploit the issues that overlap the
two fields.
This investigation seeks to gain insight into the issues associated with the relationship
between the HR and ITS units of the Department of State Development (DSD).
The researcher adopted qualitative research techniques employing the interpretivist
epistemology and a subjective ontology. Semi-structured face-to-face interviews were
used as the principal data gathering technique, with observations being used as an
additional source of information gathering. The data collected was analysed using a
coding process that scrutinised and refined the data over three progressive levels of
coding; open, axial and selective coding.
The investigation will reveal the major issues associated with the relationship between
HR and ITS of the DSD as perceived by the staff employed within those business
units, ultimately culminating in the identification of two dominant issues:
organisational restrictions and strategic focus. The study has the potential to act as an
excellent guide to further develop recommendations that may assist the DSD to
address the issues identified.

Item Type: Thesis - Honours
Authors/Creators:Siggins, GT
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