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Measuring organisation IS/IT effectiveness in the Australian manufacturing industry : an overview of IT manager perspectives


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Cheewanan, Achariya 2004 , 'Measuring organisation IS/IT effectiveness in the Australian manufacturing industry : an overview of IT manager perspectives', Unspecified thesis, University of Tasmania.

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The objective of this research was to examine the extent to which IS/IT effectiveness
is measured in manufacturing industries in Australia.
IS/IT (information system/information technology) is an integral yet costly
investment for most organisation and its investment are substantial and growing.
Since many companies have failed to achieve and maximise the expected benefits of
their IS/IT investment, there is a need to ensure that it is providing its maximum.
Accordingly, the measurement of IS/IT effectiveness is an essential process in
From a review of related literature three main areas of interest were identified. These
are the role of IS/IT in organisations, IS/IT investment management and IS/TT
effectiveness measurement.
A quantitative method was implemented in this research. In the absence of an
available validated instrument, a questionnaire was developed, refined and
administered to 300 engineering manufacturing industries across Australia.
The key finding of this research was generally Australian manufacturing industries
are not well prepared in relation to the measurement of their IS/IT effectiveness
measurement. These organisations generally view their IS/TT as a necessary business
expense and characterise their IS/IT as current in technology without getting too far
ahead of their competition. Because of this, they are more likely to not allocate their
time and money for measuring IS/TT effectiveness. As a consequence of the fmdings of this research, it is recommended that engineering
manufacturing industries need to take into consideration of the measurement of IS/IT
effectiveness. Appropriate time and funding should also be channelled to ensure that
IS/IT brings the maximum of both tangible and intangible benefits to the organisation.

Item Type: Thesis - Unspecified
Authors/Creators:Cheewanan, Achariya
Keywords: Business enterprises, Manufacturing industries, Manufacturing industries
Copyright Holders: The Author
Additional Information:

Thesis (MIS)--University of Tasmania, 2004. Includes bibliographical references

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