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Consumer satisfaction with a multidisciplinary child guidance service


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Hanke, ALR 1977 , 'Consumer satisfaction with a multidisciplinary child guidance service', Unspecified thesis, University of Tasmania.

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A structured interview was conducted with a sample of 111 mothers
of children who had been discharged from a multi-disciplinary child
guidance service in order to obtain information about their
satisfaction with the service, the factors that related to satisfaction,
and aspects of the service that might be improved.
The children of the respondents were representative of the total
referrals for the period under consideration in terms of age
distribution, sex ratio, and referral source.
Seventy-six per cent of the mothers were satisfied with the help
received and statistical analysis found that treatment outcome, the
attitude of the husband, and the relationship with the therapist were
all significantly correlated with satisfaction. Differences in
satisfaction were also found to be related to the source of the
referral and to the expectations that the mothers had about the form
assistance would take. The findings are consistent with a multi-factorial
concept of satisfaction.
The implications of the survey findings for the service, with
particular reference to the critical and positive comments of the
mothers about various aspects of their contact, were discussed, and
areas in need of further investigation proposed.

Item Type: Thesis - Unspecified
Authors/Creators:Hanke, ALR
Keywords: Ellerslie Combined Childrens Centre, Social case work with children
Copyright Holders: The Author
Copyright Information:

Copyright 1977 the Author - The University is continuing to endeavour to trace the copyright
owner(s) and in the meantime this item has been reproduced here in good faith. We
would be pleased to hear from the copyright owner(s).

Additional Information:

Thesis (M.Psych.)--University of Tasmania, 1978.

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