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Information requirements analysis in the design of management information systems/decision support systems in academic libraries, using the critical success factors methodology


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Hutton, Olga E 1993 , 'Information requirements analysis in the design of management information systems/decision support systems in academic libraries, using the critical success factors methodology', Unspecified thesis, University of Tasmania.

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Academic libraries are complex organisations/professional bureaucracies in dynamic environments.
Corporate information as a resource through well-designed management information systems/decision
support systems (MIS/DSS) is vital to their success and strategic survival, but these are not being used
in academic libraries. 'Off-the-shelf (network or turnkey) MSS/DSS will not answer their needs.
Custom-designed systems are necessary, based on the individual organisation's planning situation and
needs. Technical requirements for MIS/DSS are in place, through current automated integrated library
systems (ILSs), information technology links, and software extensions. Data is potentially unlimited.
Information overload is a problem for acquiring operational, tactical and strategic management
Assessment of information requirements of library managers without information overload is
seen as the greatest impediment to the successful design and use of 1VIIS/DSS. Information
requirements analysis methodologies select only the most relevant management information,
thus forming the most cost-effective basis for the design and use of MIS/DSS.
Using Davis' contingency method, the most appropriate information requirements analysis methodology
is identified for academic libraries, the Critical Success Factors (C SF) method. Applied strictly, using
Bullen and Rockart's Primer, at a case study site, this exploratory study primarily examined its ease of
use, its success in eliciting both individual and corporate CSFs from senior academic library managers,
and secondarily its ability to establish relevant performance measures, reports, and linkages to data
elements from their 1LS, as a basis for the design of a MIS/DSS. The use of the methodology can be
replicated in any library environment, noting possible organisational factors influencing its success.
Organisational influences on the decision-making environment in academic libraries will impact on the
recognition and need for management information. This in turn affects the need for MIS/DSS. It also
affects the success of the CSF methodology's application. Some of these influences, e.g. organisational
structure, management approaches, and planning techniques are briefly reviewed. Future studies
should take these into account. Examining these further will improve assessments of information
requirements using the CSF method for the use and design of MIS/DSS in the library environment.

Item Type: Thesis - Unspecified
Authors/Creators:Hutton, Olga E
Keywords: Library administration, Academic libraries, Management information systems, Decision support systems
Copyright Holders: The Author
Additional Information:

Thesis (M.A.)--University of Tasmania, 1993. Includes bibliographical references (leaves 114- 122)

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