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Effective utilisation of mobile GIS technology : exploring user acceptance within the utility industry

Luttrell, Ross 2004 , 'Effective utilisation of mobile GIS technology : exploring user acceptance within the utility industry', Coursework Master thesis, University of Tasmania.

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Recent advancements in mobile geographic information system (GIS) technology can
provide utility authorities with exciting new opportunities to efficiently and effectively
manage their infrastructure assets. However, a significant factor for the successful
implementation of such technology is the acceptance and utilisation by its users.
A review of the literature has determined that there is a considerable body of
knowledge regarding the purpose and use of geographic information systems.
However, there is very little research in the area of user technology acceptance in
relation to mobile GIS technology.
This exploratory study establishes an overview of the uptake of mobile GIS in water,
gas and electricity utilities in Australia and New Zealand. It also examines user
acceptance with reference to the Technology Acceptance/Task-Technology Fit model
proposed by Dishaw and Strong (1999). Since it was not possible to locate a pre-validated instrument it was necessary to
establish one for the specific purposes of this research. This questionnaire was
constructed with reference to the integrated technology acceptance model from
Dishaw and Strong (1999). The research focussed on the perceptions of GIS or
Infrastructure Asset Managers in relation to the attitudes and behaviours of end
users towards the utilisation of mobile GIS technology.
A key finding of this exploratory research is that a majority of water, gas and
electricity utilities in Australia and New Zealand are using, or are in the process of
implementing, mobile GIS. The research also found that GIS managers perceive that
training increases the end users acceptance and adoption of mobile GIS technology,
whereas the age of end users does not appear to be a factor influencing acceptance
or rejection of the technology.
It is proposed that even though this research is exploratory in nature, it has made a
number of theoretical and practical contributions to knowledge.

Item Type: Thesis - Coursework Master
Authors/Creators:Luttrell, Ross
Keywords: Mobile communication systems, Geographic information systems
Copyright Holders: The Author
Copyright Information:

Copyright 2004 the Author - The University is continuing to endeavour to trace the copyright
owner(s) and in the meantime this item has been reproduced here in good faith. We
would be pleased to hear from the copyright owner(s).

Additional Information:

Thesis (M.I.S.)--University of Tasmania, 2004. Includes bibliographical references

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