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Abstract

This thesis is concerned with the management of seaport organisations, the importance
of regular Organisational Effectiveness (OE) assessments of these organisations and the
benefits arising from such assessments. Therefore, this research introduces the concept
of OE to seaport organisations, explores the rationale for regular assessment of OE in
seaport organisations, examines the impacts of effective organisations on Operational
Performance (OP) of seaports and ultimately on national development, and empirically
develops an appropriate model for the regular OE assessment of seaport organisations.
In other words, the main pioneering objective of this study is to introduce organisational
effectiveness theory to port ~anagement practice.
This research involves a sequential triangulation of methods-both qualitative and
quantitative approaches. Firstly, this allows for a qualitative exploration of historical
data, development of a theory and hypothesising a model, and secondly for quantitative
testing of the hypotheses and answering the research questions.
An extensive literature review on the impacts of transportation in general and seaports
in particular on development was undertaken. This was followed by an in-depth search
for different classifications and types of available OE models which finally led to
conceptualisation of a model for assessment of OE in seaport organisations. A group
questionnaire survey technique was used to collect the primary data from 225 of Iran's
PSO managers at different branches to answer three major research questions. The
SPSS software was utilised to analyse the collected data and make sense out of the raw
data.
Key findings relate to implementation of regular OE assessment in seaport
organisations, the benefits of such an assessment, the impacts of effective organisations
on operational performance of seaports and eventually on national development, and the
appropriateness of the model (and its OE criteria) conceptualised in this research to
assess OE in seaport organisations. The analysis and discussion of the findings lead to
conclusions with respect to the needs for seaport organisations and their managers to
undertake regular organisational effectiveness assessment, as well as the implications
for further future research. This research also provides some justification and impetus
for all managers and organisations, either within or outside seaport organisations, to
engage in the systematic process of assessing effectiveness, and perhaps enacting
legislation, policies or procedures for obligatory periodical OE assessment of their
organisations.
The significance of this research is enhanced by the absence of any empirical research
on OE of seaport organisations and of any model specifically designed for assessment
of OE in seaport organisations. Accordingly, this study is of significance as it introduces
OE to seaport organisations and, for the first time, produces a model appropriate for the
regular assessment of OE in seaport organisations which, in turn, should lead to
improved OP.

Item Type:	Thesis - PhD
Authors/Creators:	Sayareh, J
Keywords:	Organizational effectiveness, Harbors
Copyright Holders:	The Author
Copyright Information:	Copyright 2006 the author - The University is continuing to endeavour to trace the copyright owner(s) and in the meantime this item has been reproduced here in good faith. We would be pleased to hear from the copyright owner(s).
Additional Information:	"February 2006.". Thesis (Ph.D.)--Australian Maritime College, Dept. of Maritime Business, 2006. Bibliography: leaves 390-413
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