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Complex clinical communication practices: how do information receivers assimilate and act upon information for patient care?

Wong, MC, Yee, KC ORCID: 0000-0003-2371-5327 and Turner, P ORCID: 0000-0003-4504-2338 2017 , 'Complex clinical communication practices: how do information receivers assimilate and act upon information for patient care?' , Studies in Health Technology and Informatics, vol. 234, no. 1 , pp. 376-381 , doi:

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Improving clinical communication is imperative to improving thequality and safety of patient care. Significant efforts have been made to improveclinical communication and patient safety, guided by the mantra of “the rightinformation, to the right person, in the right place, at the right time”. The designand implementation of information communication technologies (ICTs) has beenconsidered as one of the major developments in improving patient care. Clinicalcommunication in today’s clinical practice is complex and involves multidisciplinaryteams using different types of media for information transfer. Thispaper argues that traditional communication theories fail to adequately capture anddescribe contemporary clinical communicative practices or to provide insight intohow information transferred is actually assimilated and/or utilised for patient care.This paper argues for the need to more fully consider underlying assumptionsabout the role of information in clinical communication and to recognise how theattributes of information receivers, especially where ICTs are deployed influenceoutcomes. The paper presents a discussion regarding the need to considerinformation receivers as the foundation for clinical communication improvementand future design and development of ICTs to improve patient care.

Item Type: Article
Authors/Creators:Wong, MC and Yee, KC and Turner, P
Keywords: patient safety, clinical communication, communication theory
Journal or Publication Title: Studies in Health Technology and Informatics
Publisher: IOS Press
ISSN: 0926-9630
DOI / ID Number:
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© 2017 The authors and IOS Press. Licensed under Creative Commons Attribution Non-Commercial 4.0 International (CC BY-NC 4.0).

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