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How to improve healthcare? Identify, nurture and embed individuals and teams with “deep smarts”

Eljiz, K ORCID: 0000-0002-0970-1888, Greenfield, D ORCID: 0000-0002-0927-6025, Molineux, J and Sloan, T 2018 , 'How to improve healthcare? Identify, nurture and embed individuals and teams with “deep smarts”' , Journal of Health, Organization and Management , pp. 1-9 , doi: 10.1108/JHOM-09-2017-0244.

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Purpose – Unlocking and transferring skills and capabilities in individuals to the teams they work within,and across, is the key to positive organisational development and improved patient care. Using the “deepsmarts” model, the purpose of this paper is to examine these issues.Design/methodology/approach – The “deep smarts” model is described, reviewed and proposed as a wayof transferring knowledge and capabilities within healthcare organisations.Findings – Effective healthcare delivery is achieved through, and continues to require, integrative careinvolving numerous, dispersed service providers. In the space of overlapping organisational boundaries, thereis a need for “deep smarts” people who act as “boundary spanners”. These are critical integrative, networkingroles employing clinical, organisational and people skills across multiple settings.Research limitations/implications – Studies evaluating the barriers and enablers to the application of thedeep smarts model and 13 knowledge development strategies proposed are required. Such future research willempirically and contemporary ground our understanding of organisational development in modern complexhealthcare settings.Practical implications – An organisation with “deep smarts” people – in managerial, auxiliary and clinicalpositions – has a greater capacity for integration and achieving improved patient-centred care.Originality/value – In total, 13 developmental strategies, to transfer individual capabilities into organisationalcapability, are proposed. These strategies are applicable to different contexts and challenges faced by individualsand teams in complex healthcare organisations.

Item Type: Article
Authors/Creators:Eljiz, K and Greenfield, D and Molineux, J and Sloan, T
Keywords: healthcare, safety, quality, patient centered-care
Journal or Publication Title: Journal of Health, Organization and Management
Publisher: Emerald Publishing Limited
ISSN: 1477-7266
DOI / ID Number: 10.1108/JHOM-09-2017-0244
Copyright Information:

Copyright 2017 Emerald Publishing Limited

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