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Beyond the Numbers: on the road to achieving public value in community support organisations

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Girkin, F, Shannon, E ORCID: 0000-0002-1774-0780, Zimitat, C ORCID: 0000-0002-9073-095X and Elliot, K ORCID: 0000-0002-4726-5685 2017 , 'Beyond the Numbers: on the road to achieving public value in community support organisations' , Asia Pacific Journal of Health Management, vol. 12 , pp. 41-45 , doi: 10.24083/apjhm.2017.0033.

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Abstract

Objective: To explore public value as a managementtool for measuring outcomes, in Community SupportOrganisations (CSOs) and determine if further researchis warranted.Design: A literature review on public value and outcomemeasurement in the community service sector wasconducted to evaluate how public value best fits withCSOs.Setting: Public value has not previously been appliedto measuring outcomes in CSOs and could providebeneficial information to assist in obtaining governmentfunding as fiscal resources decline.Main outcome measures: The following question wasconsidered; Can a public value framework be used as amanagement tool by CSOs to measure the value of theirservice? A flow chart applying a public value frameworkto outcome measurement of CSOs was developed.Results: Key elements identified were indicators,measures and outcomes. Stakeholders included;government, community sector, CSOs and consumer.A public value framework has the potential to be usedfor measuring outcomes in the community sectorhowever realworld application is still required.Conclusion: This study provided preliminary applicationfor a larger study and has provided evidence of a publicvalue framework having the potential to be applied asan outcome measurement tool for CSOs.

Item Type: Article
Authors/Creators:Girkin, F and Shannon, E and Zimitat, C and Elliot, K
Keywords: public value; community service; outcome measurement
Journal or Publication Title: Asia Pacific Journal of Health Management
Publisher: Australian College of Health Service Management
ISSN: 1833-3818
DOI / ID Number: 10.24083/apjhm.2017.0033
Copyright Information:

Copyright © 2017 Australasian College of Health Service Management (ACHSM)

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