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Abstract

Objective: The aim of the present study was to understand the factors motivating health and human servicesprofessionals in the workplace, thus adding to the body of knowledge associated with employee motivation.Methods: Brainstorming research was performed on frontline and emerging managers in Tasmanian public sectororganisations. Coding categories were inductively developed from the data, then deductively analysed using Herzberg’stwo-factor model.Results: Communication was the most significant factor affecting staff motivation. When described as ‘good’, it wasopen, honest, appropriate and timely. Emotional factors, including a sense of being respected and valued, were also highlyregarded. Material resources, such as budgets, staffing and physical amenities, were the third most cited factor affectingworkforce motivation.Conclusions: Contrary to most previous research, the present study found that some factors – like communication orresources – could be a source of satisfaction and dissatisfaction, depending on whether they supported the individual andthe team. The research method chosen in the present study differed from most using the two-factor model in that it did notuse closed survey questions. The breadth of these results reflects the ability to provide a more nuanced response.

Item Type:	Article
Authors/Creators:	Shannon, EA
Keywords:	health care administration; performance management; workplace motivation
Journal or Publication Title:	Australian Health Review
Publisher:	CSIRO Publishing
ISSN:	0156-5788
DOI / ID Number:	https://doi.org/10.1071/AH16279
Copyright Information:	Copyright 2017 AHHA
Related URLs:	UTAS Profile: Shannon, EA
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