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Motivating the workforce: beyond the 'two-factor' model

Shannon, EA ORCID: 0000-0002-1774-0780 2017 , 'Motivating the workforce: beyond the 'two-factor' model' , Australian Health Review , doi:

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Objective: The aim of the present study was to understand the factors motivating health and human servicesprofessionals in the workplace, thus adding to the body of knowledge associated with employee motivation.Methods: Brainstorming research was performed on frontline and emerging managers in Tasmanian public sectororganisations. Coding categories were inductively developed from the data, then deductively analysed using Herzberg’stwo-factor model.Results: Communication was the most significant factor affecting staff motivation. When described as ‘good’, it wasopen, honest, appropriate and timely. Emotional factors, including a sense of being respected and valued, were also highlyregarded. Material resources, such as budgets, staffing and physical amenities, were the third most cited factor affectingworkforce motivation.Conclusions: Contrary to most previous research, the present study found that some factors – like communication orresources – could be a source of satisfaction and dissatisfaction, depending on whether they supported the individual andthe team. The research method chosen in the present study differed from most using the two-factor model in that it did notuse closed survey questions. The breadth of these results reflects the ability to provide a more nuanced response.

Item Type: Article
Authors/Creators:Shannon, EA
Keywords: health care administration; performance management; workplace motivation
Journal or Publication Title: Australian Health Review
Publisher: CSIRO Publishing
ISSN: 0156-5788
DOI / ID Number:
Copyright Information:

Copyright 2017 AHHA

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