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Intelligent conversation system using multiple classification ripple down rules and conversational context

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Herbert, D ORCID: 0000-0003-1419-7580 and Kang, BH ORCID: 0000-0003-3476-8838 2018 , 'Intelligent conversation system using multiple classification ripple down rules and conversational context' , Expert Systems With Applications, vol. 112 , pp. 342-352 , doi: 10.1016/j.eswa.2018.06.049.

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Abstract

We introduce an extension to Multiple Classification Ripple Down Rules (MCRDR), called Contextual MCRDR (C-MCRDR). We apply C-MCRDR knowledge-base systems (KBS) to the Textual Question Answering (TQA) and Natural Language Interface to Databases (NLIDB) paradigms in restricted domains as a type of spoken dialog system (SDS) or conversational agent (CA). C-MCRDR implicitly maintains topical conversational context, and intra-dialog context is retained allowing explicit referencing in KB rule conditions and classifications. To facilitate NLIDB, post-inference C-MCRDR classifications can include generic query referencing – query specificity is achieved by the binding of pre-identified context. In contrast to other scripted, or syntactically complex systems, the KB of the live system can easily be maintained courtesy of the RDR knowledge engineering approach. For evaluation, we applied this system to a pedagogical domain that uses a production database for the generation of offline course-related documents. Our system complemented the domain by providing a spoken or textual question-answering alternative for undergraduates based on the same production database. The developed system incorporates a speech-enabled chatbot interface via Automatic Speech Recognition (ASR) and experimental results from a live, integrated feedback rating system showed significant user acceptance, indicating the approach is promising, feasible and further work is warranted. Evaluation of the prototype’s viability found the system responded appropriately for 80.3% of participant requests in the tested domain, and it responded inappropriately for 19.7% of requests due to incorrect dialog classifications (4.4%) or out of scope requests (15.3%). Although the semantic range of the evaluated domain was relatively shallow, we conjecture that the developed system is readily adoptable as a CA NLIDB tool in other more semantically-rich domains and it shows promise in single or multi-domain environments.

Item Type: Article
Authors/Creators:Herbert, D and Kang, BH
Keywords: Knowledgebase systems, Textual question answering, MCRDR Case based reasoning, Pattern matching
Journal or Publication Title: Expert Systems With Applications
Publisher: Pergamon-Elsevier Science Ltd
ISSN: 0957-4174
DOI / ID Number: 10.1016/j.eswa.2018.06.049
Copyright Information:

Copyright 2018 The Authors. Licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/

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