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Brilliant health service management: challenging perceptions and changing HR practices in health services

Karimi, L, Dadich, A, Fulop, L, Leggat, SG, Eljiz, K ORCID: 0000-0002-0970-1888, Fitzgerald, JA, Smyth, A, Hayes, KJ and Kippist, L 2018 , 'Brilliant health service management: challenging perceptions and changing HR practices in health services' , Asia Pacific Journal of Human Resources , pp. 1-17 , doi: 10.1111/1744-7941.12189.

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To redress the scholarly preoccupation with problems, there is a need to focus on practices thatexceed expectation. This study is the first to explicate healthcare professionals’ perceptions of brilliancewithin their health service. Via online discussions, 78 postgraduate health managementstudents from an Australian university shared their experiences with, and perceptions of brillianthealth services in their organisation. Researchers thematically analysed the text and workshoppedthe findings to extend current understandings of human resource management using positiveorganisational scholarship in health-care (POSH). Preliminary codes organised well into six keythemes – teamwork, leadership, innovation, exceptional individuals, empowerment and patientcentredcare. Although the results reflect health service management research, POSH helped to clarifythose aspects of people management that are associated with brilliant health services. Theseinclude developing interagency networks; adopting an understanding of innovation; and recognisingthe extraordinary in the seemingly ordinary.

Item Type: Article
Authors/Creators:Karimi, L and Dadich, A and Fulop, L and Leggat, SG and Eljiz, K and Fitzgerald, JA and Smyth, A and Hayes, KJ and Kippist, L
Keywords: human resources, health service management
Journal or Publication Title: Asia Pacific Journal of Human Resources
Publisher: John Wiley & Sons Ltd.
ISSN: 1038-4111
DOI / ID Number: 10.1111/1744-7941.12189
Copyright Information:

© 2018 Australian HR Institute

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