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eReferrals: Why are we still faxing?

Hughes, CA, Allen, P ORCID: 0000-0003-1945-8049 and Bentley, M 2018 , 'eReferrals: Why are we still faxing?' , Australian journal of general practice, vol. 47, no. 1-2 , pp. 51-56 .

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Abstract

Background and objective:eReferrals have the potential to bea transformative technology in thehealthcare space. This study exploredattitudes, behaviours and barriersto eReferral use and electroniccommunication in general.Method:A survey of doctors and allied healthstaff was undertaken in north-westTasmania. Data were analysed usingdescriptive statistics and thematicanalysis.Results:The response rate was 57% (n = 204).For 80% (n = 164) of respondents, fax orpost was the main method of sendingletters to other healthcare professionals,and 72% (n = 147) wanted to increasethe number of letters sent and receivedelectronically. Barriers and enablers toeReferral use included peer behaviour,software factors, security issues andworkplace culture.Discussion:Somewhat ironically, the key barrierto eReferral use was peers not usingeReferrals. A greater emphasis onsoftware usability and interoperabilityis required. Despite eReferralsbeing promoted as the more securealternative, security remains a keyconcern. Workplaces could influenceadoption by encouraging eReferral use.

Item Type: Article
Authors/Creators:Hughes, CA and Allen, P and Bentley, M
Keywords: General practice, referrals, e-referrals
Journal or Publication Title: Australian journal of general practice
Publisher: Royal Australian College of General Practitioners
ISSN: 2208-7958
Copyright Information:

© 2018 The Royal Australian College of General Practitioners

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