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Community involvement in tourism infrastructure—the case of the Strahan Visitor Centre, Tasmania


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Fallon, L and Kriwoken, L (2003) Community involvement in tourism infrastructure—the case of the Strahan Visitor Centre, Tasmania. Tourism Management, 24 (3). pp. 289-308. ISSN 0261-5177

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This paper presents a case study of the Strahan Visitor Centre, Tasmania, Australia. We surveyed 252 on-site visitors using a
structured questionnaire to determine who used the Centre and their assessment of the facility. Eight key informants with direct
experience in Tasmania’s tourism industry, or the design, management and operation of visitor centres, were interviewed to elicit
their opinions on the Centre and the associated interpretation. The case study results, together with the qualitative, semi-structured
key informant interviews, are used to discuss the main elements supporting sustainable visitor centres. This research identifies that it is not enough to only assess a visitor centre’s sustainability by its popularity with visitors. It is also important to consider the needs of managers, operators, and local and cultural communities. Recommendations include adopting a consultative approach and
involving stakeholders when planning, designing and operating visitor centres and valuing community, cultural and social capital when constructing new facilities.

Item Type: Article
Keywords: Sustainable tourism; Visitor centre; Community consultation; Interpretation; Tasmania; Australia
Journal or Publication Title: Tourism Management
Page Range: pp. 289-308
ISSN: 0261-5177
Identification Number - DOI: 10.1016/S0261-5177(02)00072-9
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Date Deposited: 29 Jan 2008 23:12
Last Modified: 18 Nov 2014 03:27
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