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Key Elements Contributing to Effective and Sustainable Visitor Centres: An Evaluation of the Strahan Visitor Centre, Tasmania, Australia


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Fallon, L and Kriwoken, L (2002) Key Elements Contributing to Effective and Sustainable Visitor Centres: An Evaluation of the Strahan Visitor Centre, Tasmania, Australia. UNSPECIFIED. Cooperative Research Centre for Sustainable Tourism, Gold Coast MC.

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This report presents a case study evaluation of the Strahan Visitor Centre, Tasmania, Australia. On-site visitors were surveyed using a structured questionnaire to determine who used the Centre and respondent’s views regarding the facility. In addition, eight key informants with direct experience in Tasmania’s tourism industry, or the design, management and operation of visitor centres, were interviewed to elicit their opinions on the Centre and the associated interpretation. The case study results, together with the qualitative, semi-structured key informant interviews, are used to discuss the main elements supporting effective and sustainable visitor centres.
This report identifies that the Strahan Visitor Centre is popular with visitors. However, the study acknowledges that the Centre has also been controversial and it has attracted criticism from other stakeholder groups. As a result, it is important to also consider the needs of management, operators, and local communities and cultural communities. Recommendations include incorporating visitor centres
within a comprehensive regional strategy, designing innovative and distinctive facilities, choosing the location carefully, providing multiple functions, adopting a consultative approach and including all stakeholders in the planning and design process.

Item Type: Report (UNSPECIFIED)
Keywords: case study; sustainable tourism; interpretation; Strahan Visitor Centre; Tasmania; Australia
Publisher: Cooperative Research Centre for Sustainable Tourism
Additional Information:

The aim of this study is to determine the effectiveness of the Strahan Visitor Centre looking at who uses the centre, how visitors use the centre, what visitors think of the centre and what impacts the centre has on users.

Date Deposited: 28 Jan 2008 21:21
Last Modified: 18 Nov 2014 03:28
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