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Promoting participatory health: connecting nurses and consumers at point of care to enhance safety and quality in Australia


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Mather, C ORCID: 0000-0002-4301-0028 and Cummings, E ORCID: 0000-0001-6501-7450 2019 , 'Promoting participatory health: connecting nurses and consumers at point of care to enhance safety and quality in Australia' , Studies in Health Technology and Informatics, vol. 266 , pp. 115-120 , doi: 10.3233/SHTI190782.

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Recent research involving representatives from nursing professional organisations found a lack of governance regarding access and use of mobile technology has led to the maintenance of outdated safety and quality strategies. Current organisational policies and guidelines preclude nurses from aligning with the Australian National Safety and Quality in Health Service Standards. Continuance of the mobile technology paradox,where there is theinability of nurses to access and use mobile technology at point of care, hinders the promotion of positive two-way communication between consumers and nurses as the lack of connectivity impedes opportunities for nurses to partner with consumers to promote participation in their own healthcare, develop mutuality of understanding, and improve health and ehealth literacy. Legitimisation ofthe use of mobile technology at point of care is necessaryto supportmeeting consumer expectations, improve the consumer experience and promote participatory health, while contributing to delivery ofcontemporaryhealthcare.

Item Type: Article
Authors/Creators:Mather, C and Cummings, E
Keywords: consumers, health literacy, mobile technology, nurses, participatory health, quality, safety
Journal or Publication Title: Studies in Health Technology and Informatics
Publisher: IOS Press
ISSN: 0926-9630
DOI / ID Number: 10.3233/SHTI190782
Copyright Information:

© 2019 The authors and IOS Press.This article is published online with Open Access by IOS Press and distributed under the terms of the Creative Commons Attribution Non-Commercial License 4.0 (CC BY-NC 4.0).

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