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Yours truly: the role of organizational commitment in shoplifting prevention

Potdar, B ORCID: 0000-0002-1541-4543, Garry, T, Guthrie, J and Gnoth, J 2019 , 'Yours truly: the role of organizational commitment in shoplifting prevention' , International Journal of Retail & Distribution Management , doi:

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Purpose: The purpose of this paper is to explore how interactional justice within a retail context mayinfluence employee organizational commitment and how this may evoke guardianship behaviors thatmanifest in shoplifting prevention.Design/methodology/approach: This research uses a phenomenological approach conductingsemi-structured in-depth interviews with 26 shop-floor employees of two major national supermarketchains in New Zealand.Findings: The findings suggest that interactional justice in the workplace is important in shapingorganizational commitment amongst employees. Additionally, heightened organizational commitment mayhave a significant effect on employee propensity to engage in shoplifting prevention/guardianship behavior.A conceptual model is developed based on these findings.Practical implications: Retail managers may promote and exercise interactional justice practiceswith employees to improve their organizational commitment and consequential shoplifting prevention/guardianship behaviors.Originality/value: The contribution of this paper is threefold. First, and from a theoretical perspective, itoffers both a conceptual foundation and empirical-based evaluation of interactional justice and its effect onorganizational commitment and, specifically, on guardianship/shoplifting prevention behaviors. Second, andfrom a pragmatic perspective, the conceptual model derived from this research may assist retailers indeveloping interactional justice strategies that encourage organizational commitment of employees thatconsequently leads to employees’ guardianship/shoplifting prevention behaviors. Finally, it exploressignificance and role of employee perceptions of interactional justice, employee workplace attachment andorganizational commitment within the context of retail crime prevention.

Item Type: Article
Authors/Creators:Potdar, B and Garry, T and Guthrie, J and Gnoth, J
Keywords: workplace attachment, interactional justice, phenomenological approach, retail crime prevention, supermarket employees
Journal or Publication Title: International Journal of Retail & Distribution Management
Publisher: Emerald Publishing Limited
ISSN: 0959-0552
DOI / ID Number:
Copyright Information:

© 2019 Emerald Publishing Limited

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