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Pharmacists’ perspectives on the use of My Health Record


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Kosari, S, Yee, KC, Mulhall, S, Thomas, J, Jackson, SL, Peterson, GM ORCID: 0000-0002-6764-3882, Rudgley, A, Walker, I and Naunton, M 2020 , 'Pharmacists’ perspectives on the use of My Health Record' , Pharmacy, vol. 8 , pp. 1-10 , doi: 10.3390/pharmacy8040190.

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Background: My Health Record (MHR) is a relatively new nationwide Australian digitalhealth record system accessible by patients and a range of healthcare professionals. Pharmacists willbe key contributors and users of the MHR system, yet little is known about the perceived barriers andbenefits of use. (2) Objective: To explore pharmacists’ perspectives related to potential benefits andbarriers associated with use of MHR. (3) Methods: An online survey was developed and face-validated.The survey was advertised to Australian pharmacists on pharmacy professional bodies’ websites. Thiswas a cross-sectional study using an anonymous questionnaire. Descriptive statistics were used todescribe the distribution of the data. Chi-square, Kendall’s tau coefficient (tau-c) and Kruskal–Wallistests were used to examine the relationships where appropriate. (4) Results: A total of 63 pharmacistscompleted the survey. The majority of respondents worked in a metropolitan area (74%), and themost common workplace setting was community pharmacy (65%). Perceived benefits identifiedby responders include that the use of MHR would help with continuity of care (90%), and that itwould improve the safety (71%) and quality (75%) of care they provided. Importantly, more thanhalf of pharmacists surveyed agreed that MHR could reduce medication errors during dispensing(57%) and could improve professional relationships with patients (57%) and general practitioners(59%). Potential barriers identified by pharmacists included patients’ concerns about privacy (81%),pharmacists’ own concern about privacy (46%), lack of training, access to and confidence in using thesystem. Sixty six percent of respondents had concerns about the accuracy of information containedwithin MHR, particularly among hospital and general practice pharmacists (p = 0.016) and almosthalf (44%) had concerns about the security of information in the system, mainly pharmacists workingat general practice and providing medication review services (p= 0.007). Overall satisfaction withMHR varied, with 48% satisfied, 33% neither satisfied nor dissatisfied, and 19% dissatisfied, witha higher satisfaction rate among younger pharmacists (p = 0.032). (5) Conclusions: Pharmacistsconsidered that the MHR offered key potential benefits, notably improving the safety and quality ofcare provided. To optimize the use of MHR, there is a need to improve privacy and data securitymeasures, and to ensure adequate provision of user support and education surrounding the ability tointegrate use of MHR with existing workflows and software.

Item Type: Article
Authors/Creators:Kosari, S and Yee, KC and Mulhall, S and Thomas, J and Jackson, SL and Peterson, GM and Rudgley, A and Walker, I and Naunton, M
Keywords: my health record, pharmacist, pharmacists’ perspective on digital health, electronic health records, community pharmacy
Journal or Publication Title: Pharmacy
Publisher: M D P I AG
ISSN: 2226-4787
DOI / ID Number: 10.3390/pharmacy8040190
Copyright Information:

Copyright 2020 The Authors. Licensed under Creative Commons Attribution 4.0 International (CC BY 4.0)

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