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Abstract

It has been identified that the physiotherapy needs of patients with central neurological conditions are specific and thatthis cohort are generally under-serviced in rural and remote areas in Australia. A quality improvement project wasundertaken to improve patient experience in outpatient physiotherapy services in Tasmania, facilitating increased selfefficacy and quality of life, in patients with central chronic neurological conditions.. An experience-based co-designapproach was utilised, involving past and current patients as well as physiotherapy staff in the project design, datacollection, analysis and evaluation phases. The results suggest that timely access to care and goal achievement arecommon areas of need across both patient and staff cohorts. Patients also identified that shared-decision making isimportant for improving patient experience and staff were generally unclear on what services were available. Thefindings from this study demonstrate the importance of including patients and staff in the health service improvementprocess.

Item Type:	Article
Authors/Creators:	Butler, A and Prior, SJ and Mathew, S and Carter, D and Ellem, BF
Keywords:	patient experience, physiotherapy, co-design, rural health, neurological care, engagement
Journal or Publication Title:	Patient Experience Journal
Publisher:	Beryl Institute
ISSN:	2372-0247
Copyright Information:	Copyright 2020 the authors
Related URLs:	Google Scholar: Prior, SJ UTAS Profile: Prior, SJ
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