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Non-technical skills for emergency incident management teams: A literature review


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Hayes, P, Bearman, C, Butler, P and Owen, C ORCID: 0000-0002-1985-7886 2020 , 'Non-technical skills for emergency incident management teams: A literature review' , Journal of Contingencies and Crisis Management , pp. 1-19 , doi: 10.1111/1468-5973.12341.

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Every year, incident management teams (IMTs) coordinate the response to hundreds of emergency events across Australasia. Larger scale emergencies such as a storms, floods, wildfires, oil spills and chemical explosions can place a lot of pressure on an IMT. Non‐technical skills play a central role in the performance of these teams. This article reviewed the broader non‐technical skills (NTS) literature before focusing on the NTS required for emergency management. It was found that most NTS frameworks share four to five common skill categories, although there were greater differences at the element and behavioural marker level. A variety of issues were identified in the literature that highlight that emergency management is very different from other domains where NTS systems have been developed. The literature on NTS in conjunction with this set of issues was used to develop a proposed NTS framework for emergency IMTs. This framework comprises 7 skill categories (i.e. communication, coordination, cooperation, decision‐making, situation awareness, leadership and coping, stress and fatigue management). The 7 skills can be further delineated into 16 elements and 44 behavioural markers. The framework provides a prototype that can form the basis for further research in this area.

Item Type: Article
Authors/Creators:Hayes, P and Bearman, C and Butler, P and Owen, C
Keywords: emergency management, decision-making, non-technical skills, teams, teamwork
Journal or Publication Title: Journal of Contingencies and Crisis Management
Publisher: Wiley-Blackwell Publishing Ltd.
ISSN: 0966-0879
DOI / ID Number: 10.1111/1468-5973.12341
Copyright Information:

© 2020 John Wiley & Sons LtdThis is the peer reviewed version of the following article: Hayes, P, Bearman, C, Butler, P, Owen, C. Non‐technical skills for emergency incident management teams: A literature review. J Contingencies and Crisis Management. 2020; 00: 1– 19., which has been published in final form at This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.

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