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Assessment of occupational violence towards pharmacists at practice settings in Nigeria

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Khalid, GM, Idris, UI, Jatau Abubakar, I, Wada, YH, Adamu, Y and Ungogo, MA 2020 , 'Assessment of occupational violence towards pharmacists at practice settings in Nigeria' , Pharmacy Practice, vol. 18, no. 4 , doi: 10.18549/PharmPract.2020.4.2080.

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Abstract

Background: Occupational Violence is prevalent among healthcare workers, including pharmacists, and poses a big threat to their jobsatisfaction, safety, and social wellbeing.Objective: This study seeks to assess the incidents and factors associated with occupational violence towards pharmacists in Nigeria.Methods: A cross-sectional study was conducted among pharmacists practicing in Nigeria, using an online survey (Google FormTM).Occupational violence was assessed using a validated questionnaire. The survey was conducted and reported based on the Checklistfor Reporting Results of Internet E-Surveys (CHERRIES). Participants were recruited by sharing the survey link via social mediaplatforms including WhatsApp, Facebook, LinkedIn, and Twitter.Results: A total of 263 respondents returned the online questionnaire, with a completion rate of 99.2%. The prevalence ofoccupational violence was 92.7% (95% CI, 90 to 96). Violent events occurred among 48.7% of pharmacists with at least six years ofexperience, and 68.4% of hospital pharmacists. The commonly reported factors associated with the violence include long waiting timesin the pharmacy (36.5%), refusal to fulfil aggressor’s demands (22.1%), and counseling/poor communication (21.7%). Events related toverbal abuse were reported among 95% of the participants. The prevalence of violence was significantly higher among hospitalpharmacists, compared with those practicing in administration/regulatory, and in community pharmacies (chi-square=10.213 (2);p=0.006). Similarly, physical aggression was higher among hospital pharmacists (chi-square=10.646 (2), p = 0.005).Conclusions: The prevalence of occupational violence towards pharmacists practicing in Nigeria appeared to be high. Major factorsassociated with the violence were refusal to fulfil aggressors’ demands and frustrations due to long waiting times at pharmacy.Recommended strategies to slowdown the incidences of violence were improved pharmacists’ workforce, interprofessional harmony,and penalties against perpetrators.

Item Type: Article
Authors/Creators:Khalid, GM and Idris, UI and Jatau Abubakar, I and Wada, YH and Adamu, Y and Ungogo, MA
Keywords: pharmacists, pharmacies, workplace violence, aggression, incidence, job satisfaction, waiting lists, cross-sectional studies, Nigeria
Journal or Publication Title: Pharmacy Practice
Publisher: Granada
ISSN: 1885-642X
DOI / ID Number: 10.18549/PharmPract.2020.4.2080
Copyright Information:

© Pharmacy Practice and the Authors. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) License. (https://creativecommons.org/licenses/by-nc-nd/4.0/)

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