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Assessment of awareness and satisfaction of online renewal of practising license among pharmacists in Nigeria

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Okafor, UG, Jatau Abubakar, I, Alabi, O and Mohammed, ENA 2021 , 'Assessment of awareness and satisfaction of online renewal of practising license among pharmacists in Nigeria' , Tropical Journal of Pharmaceutical Research January, vol. 20, no. 1 , pp. 169-175 , doi: 10.4314/tjpr.v20i1.24.

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Abstract

Purpose: To assess the awareness and satisfaction of online renewal of practice licence amongpharmacists in Nigeria.Methods: This was a cross-sectional study among pharmacists in Nigeria. Participants were recruitedthrough; online (via social media platforms) or in person at Pharmacists Council of Nigeria (PCN) officeduring application for renewal of license.Results: A total of 878 participants completed the survey. Of this, 97.4 and 79.9 % were aware andsatisfied with the online process, respectively. The respondents rated the process as excellent (19.1 %),fair (22.2 %), good (55.0 %) and poor (3.6 %). Most of the reported challenges included linking paymentof association dues with license renewal, poor customer service and password retrieval.Conclusions: The level of awareness and satisfaction of the online renewal of annual licence amongpharmacists in Nigeria is high. Measures are still needed to improve the online application process.

Item Type: Article
Authors/Creators:Okafor, UG and Jatau Abubakar, I and Alabi, O and Mohammed, ENA
Keywords: pharmacists council, online, licence, pharmacist, practice
Journal or Publication Title: Tropical Journal of Pharmaceutical Research January
Publisher: Pharmacotherapy Group
ISSN: 1596-5996
DOI / ID Number: 10.4314/tjpr.v20i1.24
Copyright Information:

© 2021 The authors. This work is licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) License (http://creativecommons.org/licenses/by/4.0)

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