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Cultural complexity and situated mediation: Chinese visitors at Port Arthur historic site

Ma, Y ORCID: 0000-0002-1021-4171, Ooi, C-S ORCID: 0000-0002-0824-3766 and Hardy, A ORCID: 0000-0003-1461-2967 2021 , 'Cultural complexity and situated mediation: Chinese visitors at Port Arthur historic site' , Journal of China Tourism Research , pp. 1-17 , doi: 10.1080/19388160.2021.1971134.

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The tourism industry and research community are cognizant of the importance of mediation in creating desirable tourist experiences. This paper argues that the mediation process should not be general but needs to be situated, that is a tourism mediator must take into account the nature of the tourist product, the specific social and environmental circumstances of consumption, the background of tourists and the inter-personal dynamics during the activity. Focusing on Chinese visitors, this study uses a cultural complexity frame that understands culture as a resource for members to express, control and navigate diverse situations and encounters to understand how experiences are dynamically shaped in diverse circumstances. Based on fieldwork at a British colonial convict heritage site – Port Arthur Historic Site, Tasmania, Australia – this study contributes to the understanding of using culture as a pool of productive resource in the mediation of the Chinese tourist experience.

Item Type: Article
Authors/Creators:Ma, Y and Ooi, C-S and Hardy, A
Keywords: tourist experiences, situated mediation, cultural complexity, Chinese tourists, China tourism, mediated cultures, heritage interpretation
Journal or Publication Title: Journal of China Tourism Research
Publisher: Routledge
ISSN: 1938-8160
DOI / ID Number: 10.1080/19388160.2021.1971134
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Copyright 2021 Informa UK Limited, trading as Taylor & Francis Group

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