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The growth satisfaction in jobs among hospitality employees: the role of transformational leadership, interpersonal communication satisfaction and trust

Prikshat, V, Rajesh, JI and Rajaguru, R ORCID: 0000-0001-8262-368X 2020 , 'The growth satisfaction in jobs among hospitality employees: the role of transformational leadership, interpersonal communication satisfaction and trust' , Journal of Human Resources in Hospitality & Tourism, vol. 20, no. 1 , pp. 48-74 , doi: 10.1080/15332845.2020.1821427.

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Abstract

Leader follower communication and trust are the key factors that contribute to the employees’ growth satisfaction in job in the hospitality industry. Given the relevance of transformational leadership in the hospitality industry, this study explored whether transformational leadership influenced follower growth satisfaction in job through follower interpersonal communication satisfaction and trust. Data were collected from 159 hotel employees in India. The findings using the SPSS PROCESS macro with bootstrapping and R Package revealed that follower interpersonal communication satisfaction and trust mediate the significant relationship between transformational leadership and follower growth satisfaction in job. The major implications are discussed in this study.

Item Type: Article
Authors/Creators:Prikshat, V and Rajesh, JI and Rajaguru, R
Keywords: hospitality management, services marketing, transformational leadership, growth satisfaction in job, hotel employees, interpersonal communication satisfaction, trust
Journal or Publication Title: Journal of Human Resources in Hospitality & Tourism
Publisher: Routledge
ISSN: 1533-2845
DOI / ID Number: 10.1080/15332845.2020.1821427
Copyright Information:

Copyright 2020 Taylor & Francis Group, LLC

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