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Sustaining tenants with demanding behaviour: a review of the research evidence


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Atkinson, RG and Habibis, D and Easthope, H and Goss, DN (2007) Sustaining tenants with demanding behaviour: a review of the research evidence. In: Australian Social Policy Conference 2007, 11 July - 13 July 2007, University of NSW , Sydney.

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To provide good practice guidance to SHAs, and social housing providers more generally, in relation to a small group of tenants whose behaviour makes them difficult to manage and resource intensive. They are difficult because, while they engage in demanding behaviour and cause neighbour complaints and threatens their tenancy, it falls short of requiring a statutory response, such as criminal justice or mental health. Tenancy officers and housing managers are therefore placed in the difficult position of juggling the competing demands of the right of vulnerable tenants to appropriate housing and the statutory obligation of SHAs to ensure the ‘quiet enjoyment’ of their tenants to their premises.

Item Type: Conference or Workshop Item (Paper)
Journal or Publication Title: Positioning Paper ; Australian Housing and Urban Research Insitute (AHURI)
Publisher: Australian Housing and Urban Research Institute
Page Range: Jan-47
ISSN: 1834-9250
Date Deposited: 07 Apr 2008 14:20
Last Modified: 18 Nov 2014 03:34
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