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Drivers and barriers for city shopping: Perspectives from retailers and consumers in regional Australia

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Grimmer, L ORCID: 0000-0002-6815-0932 2021 , 'Drivers and barriers for city shopping: Perspectives from retailers and consumers in regional Australia' , Journal of Retailing and Consumer Services, vol. 6 , pp. 1-13 , doi: 10.1016/j.jretconser.2021.102526.

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Abstract

The decline of retailing in cities is well documented in the international literature, but to date there has been little research in Australia. The objective of this study, conducted in regional Australia, is to examine drivers and barriers for city shopping, and motivations for out-of-town shopping. Surveys were administered to retailers and city shoppers. Qualitative data were analysed using Leximancer to draw out relevant themes and concepts. Responses (n = 367) show store variety, customer service, car parking and the overall offering and experience are important drivers of city shopping, whilst expensive parking, empty shops, lack of amenities and store variety are commonly cited barriers.

Item Type: Article
Authors/Creators:Grimmer, L
Keywords: retail, city shopping, Launceston, economics, regional Australia
Journal or Publication Title: Journal of Retailing and Consumer Services
Publisher: Elsevier Ltd
ISSN: 0969-6989
DOI / ID Number: 10.1016/j.jretconser.2021.102526
Copyright Information:

© 2021 Elsevier Ltd

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