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Patients' opinions towards the services of pharmacists based in general practice

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Sudeshika, T, Naunton, M, Yee, KC, Deeks, LS, Peterson, GM ORCID: 0000-0002-6764-3882 and Kosari, S 2022 , 'Patients' opinions towards the services of pharmacists based in general practice' , Pharmacy, vol. 10, no. 4 , doi: 10.3390/pharmacy10040078.

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Abstract

Pharmacists have been included in general practice teams to provide non-dispensing services for patients. In Australia, pharmacists' role in general practice has been slowly expanding. However, there is a paucity of research to explore patients' opinions toward pharmacist-led services in general practice. This study aimed to assess patient awareness, perceived needs, and satisfaction with these services. A cross-sectional survey was conducted with a purposeful sample of patients who visited six general practices in the Australian Capital Territory that included pharmacists in their team. The survey was informed by the literature and pre-tested. The survey was distributed to two samples: patients who had seen a pharmacist and those who had not seen a pharmacist. Of 100 responses received, 86 responses were included in the analysis: patients who had seen a pharmacist (n = 46) and patients who had not seen a pharmacist (n = 40). Almost all the patients who utilised pharmacist-led services were highly satisfied with those services. Among patients who had not seen a pharmacist, 50% were aware of the existence of general practice pharmacists. Patients who had visited the pharmacist rated higher scores for perceived needs. Patient satisfaction towards the pharmacist-led services in general practices was very high, and patients supported the expansion of these services. However, awareness of the availability of general practice pharmacist services could be improved.

Item Type: Article
Authors/Creators:Sudeshika, T and Naunton, M and Yee, KC and Deeks, LS and Peterson, GM and Kosari, S
Keywords: patient opinions, awareness, perceived needs, satisfaction, general practice pharmacist
Journal or Publication Title: Pharmacy
Publisher: MDPI AG
ISSN: 2226-4787
DOI / ID Number: 10.3390/pharmacy10040078
Copyright Information:

Copyright: © 2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons 4.0 International (CC BY 4.0) license (https://creativecommons.org/licenses/by/4.0/).

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