Open Access Repository

Users dealing with spam and spam filters: some observations and recommendations

Lueg, C and Martin, S 2007 , 'Users dealing with spam and spam filters: some observations and recommendations', in SJ Cunningham and M Masoodian (eds.), Proceedings of the Eighth Annual ACM SIGCHI-NZ Conference on Human-Computer Interaction (CHINZ 2007) , ACM, New York, pp. 67-72.

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The email communication system is threatened by unsolicited commercial email aka spam. In response, spam filters have been deployed widely to help reduce the amount of spam users have to cope with. This paper describes work towards helping users better understand the often complex decision making that is spam filtering. An investigation of a number of popular web-based email services suggests that the filtering process is typically implemented as a black box allowing very little user involvement. In order to explore how we could help users understand how spam filters work and how they assess messages we conducted a number of user experiments using a simulated email interface providing richer spam filtering information than the webmail interfaces we investigated. Feedback indicates that additional information provided by the interface would be welcome and suggests to further investigate ways to involve users in the filtering process.

Item Type: Book Section
Authors/Creators:Lueg, C and Martin, S
Keywords: Electronic mail,Information search,Information retrieval,Informative Interfaces,Spam
Publisher: ACM
DOI / ID Number:
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© ACM, 2007. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Proceedings of the 7th ACM SIGCHI New Zealand chapter's international conference on Computer-human interaction: design centered HCI 2007

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