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Abstract

IT governance is critical to most organisations and has an influence on the value generated
by IT investments. Unfortunately, IT governance is more aspiration than reality in many organisations.
This research seeks to address the dearth of empirical evidence about IT governance in practice, presenting
the findings of an IT governance case study in an Australian organisation. Recommendations are
provided to assist organisations to maximise potential of IT governance and insights are provided for
researchers.

Item Type:	Article
Authors/Creators:	Willson, P P and Pollard, C
Keywords:	IT governance, stakeholder theory, qualitative research, content analysis, CobiT, ITIL, ISO/IEC 20000
Journal or Publication Title:	Information Systems Management
ISSN:	1058-0530
DOI / ID Number:	10.1080/10580530902794760
Additional Information:	The definitive version is available online at http://www.informaworld.com/smpp/content? Copyright © 2009 Taylor & Francis
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