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Qualitative research and information systems design – critical reflections from an eHealth case study


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Kelder, J-A and Turner, P 2007 , 'Qualitative research and information systems design – critical reflections from an eHealth case study', paper presented at the 11th Pacific Asia Conference on Information Systems, July 3-6, 2007, Auckland.

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Academic and business environments increasingly accept the utility of diverse qualitative research approaches for informing the design, implementation and evaluation of information systems. However, there are concerns that inherent techno-centrism within the IS discipline distorts criteria for choosing and adapting approaches and, significantly, works to marginalise the opportunities qualitative insights provide to open up human-centered dialogue on new ways of thinking and designing (Gasson 2003). This paper presents a qualitative research approach designed to facilitate critical reflection and sensitise researchers’ to implicit assumptions that technology will be the end-point of their activities and when judgments about criteria for successful designs are technologically and/or economically over-determined. The method endpoint is a conceptual framework constructed for the research domain which is the basis for translating sociological insights into implications for information systems and work practice in a public health service organisation.

Item Type: Conference or Workshop Item (Paper)
Authors/Creators:Kelder, J-A and Turner, P
Keywords: Qualitative Research, Critical Reflection, e-Health, Case Study
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